Customer Service- 6 Star Customer Care
Customer care today can not be left to chance. In increasingly competitive times our customer service level needs to be sharpened if we want to increase our sales figures and satisfy our customers. Participants will learn how to add value to their customers’ experience, exceed their expectations and win them as loyal clients, turning them into brand ambassadors. This course is designed with a focus on excellent customer service etiquette, building trust & rapport, positive body language techniques and power vocabulary.
Workshop Description
This interactive workshop will help customer service agents focus on the skills of delivering 6 star customer care. Real customer service is a competitive advantage, especially in a world where 89% of businesses compete through the level of customer experience they’re able to deliver. It’s also the key player in the game of customer retention.
Number of Days
2 days
Objectives
Highlights of what Advantedges’ participants will learn:
- Comparative study of excellence in customer care
-
Investigate good service skills and standards
-
Use correct questioning for face to face or over the phone
-
Practice active listening and positive language techniques
-
Practice real empathy and build trust
-
Learn what to say and what to ask to create interest, handle objections, closing the meeting appropriately
-
Deal with any challenges via the problem-solving technique
-
Understand barriers to communications and avoid them
-
Use your professional voice as an asset
-
Handle all challenges and complaint
-
Warm up your sales approach to improve success
-
Identify negotiation strategies that will make you a stronger seller
-
Create a script to maximize your efficiency via recommending and explaining services, including features and benefits
-
Follow up care system template and action plan
Designed For
This workshop is designed for experienced professionals who seek to maximize their potential, and add more value to their organization.
Investment
$255